At SM Hotel, we are committed to protecting your personal information and ensuring your privacy. This policy explains how we collect, use, store, and safeguard your data when you interact with us online or during your stay.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name, phone number, email address
Identification documents
Payment details (processed securely)
Booking & Stay Information
Reservation history
Room preferences
Special requests
Technical Information
IP address
Device type
Browsing activity on our website (via cookies)
2. How We Use Your Information
We use your information to:
Process bookings and payments
Provide personalized services during your stay
Improve our website and guest experience
Communicate updates, confirmations, or promotional offers
Ensure safety and compliance with legal requirements
We do not sell or share your personal data with third parties for marketing purposes.
3. Data Protection & Security
We implement industry‑standard security measures to protect your information from unauthorized access, loss, or misuse. Payment information is encrypted and processed through secure channels.
4. Cookies
Our website uses cookies to enhance your browsing experience. You may disable cookies in your browser settings, but some features may not function properly.
5. Third‑Party Services
We may use trusted third‑party providers for:
Payment processing
Email communication
Website analytics
These providers are required to protect your data and use it only for the services they perform on our behalf.
6. Your Rights
You have the right to:
Access your personal information
Request corrections or updates
Request deletion of your data (where legally permitted)
Opt out of marketing communications
7. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
8. Contact Us
If you have questions or requests regarding your privacy, please contact us:
Email: privacy@smhotel.com
Phone: +234 (0) 800 123 4567
Address: SM Hotel, Victoria Island, Lagos, Nigeria