1. General Booking Requirements

• All reservations must be made using a valid name, phone number, and email address.

• A valid government‑issued ID is required at check‑in.

• Guests must be at least 18 years old to make a booking.

2. Payment & Deposit

• A deposit may be required to secure your reservation, depending on room type and season.

• Full payment is required at check‑in unless otherwise stated.

• We accept cash, credit/debit cards, and bank transfers.

3. Cancellation & Modification

• Cancellations made at least 24 hours before arrival will not incur charges.

• Cancellations made less than 24 hours before arrival may be charged one night’s rate.

• Modifications are subject to availability and may affect the room rate.

4. No‑Show Policy

• Guests who do not arrive on the scheduled date without prior notice will be charged one night’s stay and the reservation may be released.

5. Check‑In & Check‑Out

• Check‑in: 2:00 PM

• Check‑out: 12:00 PM

• Early check‑in or late check‑out is subject to availability and may incur additional fees.

6. Group Bookings

• Bookings of 5 rooms or more are considered group reservations.

• Group bookings may require a non‑refundable deposit and have different cancellation terms.

7. Special Requests

• Requests such as room location, early arrival, or amenities are subject to availability and cannot be guaranteed.

8. Rates & Taxes

• All rates are subject to applicable taxes and service charges.

• Rates may vary based on season, availability, and promotional offers.

9. Guest Responsibility

• Guests are responsible for any damage caused to hotel property during their stay.

• The hotel reserves the right to charge for repairs or replacements as needed.

10. Policy Updates

SM Hotel may update this Booking Policy periodically. The latest version will always be available on our website.