1. What time is check‑in and check‑out?

Check‑in begins at 2:00 PM, and check‑out is at 12:00 PM. Early check‑in or late check‑out may be available upon request and subject to availability.

2. Do you offer airport pickup and drop‑off?

Yes, we provide airport transfer services. Guests can request this during booking or by contacting our concierge team.

3. Is breakfast included in the room rate?

Breakfast inclusion depends on the room package selected. Some rates include breakfast, while others do not.

4. Do you have free Wi‑Fi?

Yes, all guests enjoy complimentary high‑speed Wi‑Fi throughout the hotel.

5. Do you allow pets?

Pets are not allowed unless approved in advance for special circumstances.

6. What payment methods do you accept?

We accept cash, credit/debit cards, and bank transfers.

7. Can I modify or cancel my reservation?

Yes. Cancellations made at least 24 hours before arrival are free of charge. Modifications depend on availability.

8. Do you have event or meeting facilities?

Yes, we offer fully equipped event and meeting spaces suitable for business gatherings, celebrations, and private functions.

9. Is smoking allowed?

Smoking is prohibited in all indoor areas. A cleaning fee applies for violations.

10. How can I contact the hotel?

You can reach us via:
Email: info@smhotel.com
Phone: +234 (0) 800 123 4567